Frequently Asked Questions

Pharmaquipt offers home medical equipment and care supplies for individuals, families, caregivers, and professional buyers. You can find products for mobility, bathroom safety, incontinence, patient-room care, monitoring, and other everyday home care needs.

Shop by Department or Shop by Need to explore relevant options.

Yes. Pharmaquipt sources genuine products directly from established medical manufacturers and through established distribution partners. We do not sell counterfeit, gray-market, or imitation products.

Read our Authenticity Guarantee.

Use the store search with the product name, brand, or manufacturer model number. When replacing a part or accessory, compare the listed compatibility details with the exact model of your equipment before ordering. Similar-looking parts are not necessarily interchangeable.

You can also Shop by Brand.

Check the individual product page for available measurements, size charts, weight capacities, and compatibility information. Use the measurements specified for that product rather than assuming the same size fits across brands. Select the size and other options you need before adding the item to your cart.

If your choice depends on a medical condition or treatment requirement, consult a qualified healthcare professional. For help locating available product information, contact Pharmaquipt.

A single item is one unit. A pack contains the quantity shown in the selected option, and a case may contain several packs. Check the total item count and selected option before ordering—for example, a case containing 10 packs of 20 has 200 items in total.

Package quantities vary by product. If a listing is unclear, ask us before placing your order.

We accept credit cards through our secure online checkout. The available credit card options are displayed at checkout.

No. Pharmaquipt does not accept insurance payments, including Medicare or Medicaid, or FSA/HSA payments. Purchases must be paid for by credit card.

Contact us immediately with your order number to request a change or cancellation. We will make every effort to assist, but changes and cancellations cannot be guaranteed once an order has been submitted.

Request help with a cancellation. If your order cannot be canceled, you may request a return after delivery, subject to our Return & Refund Policy.

Please check your shipping address carefully before ordering. If you entered an incorrect address, contact us immediately with your order number and the correct address. We will make every effort to assist, but changes cannot be guaranteed once an order has been submitted.

Pharmaquipt is not responsible for orders shipped to incomplete or incorrect addresses provided by the customer at checkout.

Yes. We offer free shipping on every order to all 50 US states and Puerto Rico, with no minimum purchase required. This includes large equipment and freight orders. We do not ship to other US territories, international destinations, PO boxes, or APO/FPO military addresses.

See our Shipping Policy for details.

Most orders ship within 1–2 business days. After shipment, estimated transit time is 2–5 business days for the contiguous United States and 10–14 business days for Alaska, Hawaii, and Puerto Rico.

Processing days are Monday through Friday, excluding US federal holidays. Orders placed after the cutoff begin processing the next business day. Processing time is separate from transit time, and delivery dates are estimates, not guarantees.

See our Shipping Policy for cutoff times and full details.

Once your order ships, we send tracking information to the email address provided at checkout. You can also find tracking information in the orders section of your account.

Check the tracking information in your shipping email for the latest carrier updates. If processing or delivery is taking unusually long, contact us with your order number so we can help review the status.

Get help with a delayed order.

You may request a return for eligible products within 30 calendar days of delivery. Products must be unopened, unused, and in their original packaging, with manufacturer seals intact. Mail your approved return within 14 calendar days after approval.

Unopened hygiene and personal-care products are eligible under these same conditions. Exclusions include opened or used products, customer-damaged products, gift cards, and clearance products identified as final sale before purchase. These exclusions do not affect assistance for products received wrong, damaged, or defective.

Review our Return & Refund Policy before starting a return.

Opened or used products, including products with broken manufacturer seals, are not eligible for change-of-mind returns.

If a product is wrong, damaged, or defective, opening it to discover the problem does not remove eligibility for assistance. Contact us and retain the product and packaging until we provide instructions.

Submit a return request within 30 calendar days of delivery with your order number, the products you wish to return, and the reason. Wait for approval and the correct warehouse address before sending anything back. Mail your approved return within 14 calendar days after approval.

You pay return shipping for change-of-mind returns. We do not charge restocking or return-processing fees for eligible unopened products. Use a trackable shipping service and keep your receipt.

For wrong, damaged, or defective products, Pharmaquipt covers the required return shipping and replacement costs. Follow the shipping instructions we provide.

Contact us as soon as possible after receiving or discovering a wrong, damaged, or defective product. Include your order number and a description of the issue. Photos of the product and packaging can help us investigate.

Retain the product and packaging, and do not return or discard them until we provide instructions. For confirmed issues, we provide a replacement at no additional cost and cover any required return shipping. If a replacement is unavailable, we issue a full refund for the affected product, including applicable sales tax.

We inspect eligible returns and process refunds within 2–3 business days of receiving them. Refunds include the price paid for the returned product and applicable sales tax, and are issued to the original payment method. Customer-paid return shipping is not refunded for change-of-mind returns.

We email a confirmation when your refund is processed. Your payment provider may need additional time to post the credit. If you have received confirmation but do not see the credit, check with your payment provider or contact us.

Select Subscribe & Save on an eligible product and choose your delivery frequency. Eligible subscription products receive our standard 5% discount on the regular product price. Recurring orders are created automatically and charged to your selected payment method until you cancel.

There is no minimum number of orders, long-term commitment, or subscription sign-up, membership, or administrative fee. Subscription orders receive free shipping.

We email a reminder seven calendar days before each scheduled recurring charge, with your charge date, products, prices, subscription total, and a link to manage your subscription. Applicable taxes are calculated by Shopify when your order is processed.

Read the Subscription Terms for full details.

No. Subscriptions are available only on eligible products. When offered, the Subscribe & Save option appears on the product page. The 5% discount applies to eligible product prices, not taxes.

Additional discount codes and promotions can be combined only when permitted by the specific promotion. Eligibility is shown when the code is applied. A promotion used on one order does not necessarily apply to future recurring orders.

See the Subscription Terms.

Use the secure management link in your subscription emails to change your delivery frequency or next order date, skip an order, update your shipping address or payment information through the available secure process, or cancel. There is no minimum number of orders.

Complete changes before the scheduled charge is processed. Skipping affects only the selected order. Canceling stops future renewals but does not automatically cancel or refund an order already charged. Contact us if you need help.

Subscription prices may change when regular product prices change. Our standard 5% subscription discount continues to apply to eligible products.

We will notify you of an increase at least seven calendar days before charging the increased amount, or earlier where required by applicable law. You may skip the upcoming order or cancel before its scheduled charge is processed.

Read more in our Subscription Terms.

Creating a Pharmaquipt account automatically enrolls you in the Rewards program. Visit your account to sign in or get started, and see the Rewards page for program details.

You can earn points on qualifying purchases and redeem them for discounts under the current program rules. Use the rewards widget or your account to check your points and available rewards.

Visit Pharmaquipt Rewards for earning rates, redemption details, and current terms.