Shipping policy
Shipping Destinations
Pharmaquipt ships to all 50 US states, including Alaska and Hawaii, and to Puerto Rico. We do not ship to other US territories or international destinations.
We do not ship to PO boxes or APO/FPO military addresses. Please provide a physical street address within our supported delivery area.
Orders submitted with an unsupported shipping address will be cancelled and fully refunded.
Free Shipping
We offer free shipping on every order to the destinations we serve, with no minimum purchase required. This includes large equipment and freight orders.
Order Processing Time (Handling Time)
Most orders ship within 1–2 business days. Our processing days are Monday through Friday, excluding US federal holidays.
- Monday–Thursday cutoff: 1:00 PM Eastern Time.
- Friday cutoff: 12:00 PM Eastern Time.
- Orders placed after the cutoff, on weekends, or on US federal holidays begin processing the next business day.
During periods of high order volume, processing may take longer. If your order experiences an unusual processing delay, we will contact you.
We do not accept backorders.
Estimated Delivery Times (Transit Time)
- Contiguous United States: Estimated transit time is 2–5 business days after shipment, including large equipment and freight deliveries.
- Alaska, Hawaii, and Puerto Rico: Estimated transit time is 10–14 business days after shipment.
Delivery times are estimates and are not guaranteed. Transit time is separate from order processing time. Carrier disruptions, weather, and other circumstances may affect delivery.
If your shipment experiences an unusual delay, please contact us for assistance.
Tracking and Separate Shipments
We email tracking information when your order ships. Orders may arrive in more than one package. If your order ships in separate packages, we will provide tracking information for each shipment.
Incorrect Shipping Addresses, Order Changes, and Cancellations
Please carefully check your shipping address and order details before placing your order.
If you entered an incorrect shipping address or need to request an order change or cancellation, please contact us immediately. We will make every effort to assist, but changes and cancellations cannot be guaranteed once an order has been submitted.
Pharmaquipt is not responsible for orders shipped to incomplete or incorrect addresses provided by the customer at checkout.
Damaged, Lost, or Missing Shipments
Please contact us as soon as possible after delivery or after discovering shipping damage, a missing package, or another delivery problem. Include your order number and a description of the issue. For damaged items, photographs of the product and packaging can help us investigate.
Pharmaquipt covers replacement costs for confirmed shipping damage or loss. Please contact us so we can investigate and assist with a resolution.
Undeliverable Packages
If a package is returned to us as undeliverable, we will contact you to arrange the next steps. We do not charge a returned-package fee.
Returns
For return eligibility, conditions, and instructions, please review our Return Policy.
Contact Us
If you have questions about shipping or need help with an order, please contact our support team.
Pharmaquipt Inc
Phone: (212) 589-8653
Email: shop@pharmaquipt.com
Address: 1649 61st St, Brooklyn, NY 11204, United States