Refund policy

30-Day Return Policy

You may request a return for eligible products within 30 calendar days of delivery. Products must be unopened, unused, and in their original packaging, with any manufacturer seals intact.

Unopened hygiene and personal-care products are eligible for return under these same conditions, unless identified as clearance final-sale products before purchase.

How to Request a Return

  1. Submit your return request through our contact form within 30 calendar days of delivery. Include your order number, the products you wish to return, and the reason for your request.
  2. Wait for return approval before sending any products back. We will provide return instructions and the correct return warehouse address.
  3. Mail your approved return within 14 calendar days after approval. Your package must be postmarked within that period.
  4. Package the products securely. For customer-paid returns, use a trackable shipping service of your choice, such as USPS, UPS, or FedEx. For wrong, damaged, or defective products, follow the shipping instructions we provide and use our return label if one is supplied.
  5. Keep your tracking number and shipping receipt until your return is resolved.

Please do not send products to our business address unless we specifically instruct you to do so. The return warehouse address may differ from our business address.

Return Shipping and Fees

Customers are responsible for return shipping costs for change-of-mind returns. We do not charge restocking or return-processing fees for eligible unopened products.

For wrong, damaged, or defective products, Pharmaquipt covers the required return shipping and replacement costs. Please contact us before arranging return shipment.

Items Not Eligible for Change-of-Mind Returns

  • Opened or used products, including products with broken manufacturer seals.
  • Products damaged by the customer.
  • Clearance products identified as final sale before purchase.
  • Gift cards.

These exclusions do not affect assistance for products received wrong, damaged, or defective.

Wrong, Damaged, or Defective Products

Please contact us as soon as possible after receiving or discovering a wrong, damaged, or defective product. Include your order number and a description of the problem. Photographs of the product and packaging can help us investigate.

Please retain the product and its packaging while we review the issue. Do not return or discard them until we provide instructions.

For confirmed wrong, damaged, or defective products, we will provide a replacement at no additional cost and cover any required return shipping. If a replacement is unavailable, we will issue a full refund for the affected product, including applicable sales tax.

A product may be opened to discover a problem without losing eligibility for assistance under this section.

Refunds

We will inspect eligible returns and process the refund within 2–3 business days of receiving them. Your refund will include the full price paid for the returned product and applicable sales tax. Customer-paid return shipping costs are not refunded for change-of-mind returns.

Refunds are issued to the original payment method. We will email you a confirmation when your refund has been processed.

Your payment provider may require additional time to post the credit to your account. If you have received our refund confirmation but do not see the credit, please check with your payment provider. If you still need assistance, please contact us.

Exchanges

We do not offer direct exchanges. To purchase a different product, request a return for your eligible item and place a new order.

Incorrect Shipping Addresses, Order Changes, and Cancellations

Please carefully check your shipping address and order details before placing your order.

If you entered an incorrect shipping address or need to request an order change or cancellation, please contact us immediately. We will make every effort to assist, but changes and cancellations cannot be guaranteed once an order has been submitted.

Pharmaquipt is not responsible for orders shipped to incomplete or incorrect addresses provided by the customer at checkout.

If your order cannot be cancelled, you may request a return after delivery, subject to the eligibility requirements in this policy.

Contact Us

For questions about returns, refunds, or an order, please contact our support team directly:

Pharmaquipt Inc

Phone: (212) 589-8653
Email: shop@pharmaquipt.com
Address: 1649 61st St, Brooklyn, NY 11204, United States